The Power of a Survey for Memorial Health Care System
I think it is safe to assume that a majority of the population hates surveys! When a telemarketer calls me and asks if I would be willing to complete a survey, I usually respond with, “I do not have time right now” “Thank you.” I also tend to be one of those people that only respond to a survey if I am unhappy about something. However, I am encouraging everyone to look at surveys a little differently.
Memorial Health Care System uses a company called Press Ganey to randomly send out surveys to a percentage of all patients who use our services. Our ability to make changes here at MHCS and provide the best care possible to our patients in Fremont and our surrounding communities depends on the feedback we receive. We receive monthly results to these surveys and use them to make real improvements to our services. Both positive and negative feedback are helpful. It’s as beneficial to know that we’re doing right, as it is to know we’re doing wrong.
So now that I am in a position when I see how important surveys can be, I am encouraging everyone to take the time to fill them out, whether you have had a very good experience as well as when you have had a not so favorable experience. You never know the impact your opinions could make.
About the Author:
After graduating from Fremont Ross High School, Marianna Snavely received a nursing degree from The Ohio State University. She did this in order to fulfill two personal goals: helping people and making a difference in the ever changing and challenging world of health care. Marianna’s first job out of college was at Memorial Hospital, where she learned the ins and outs of being a new graduate working the night shift as a nurse. Since then, she has earned her MBA from Tiffin University and returned to Memorial as the Director of Health Care Education. Marianna is truly excited and grateful to be part of the MHCS team, even as she cheers on her beloved Buckeyes and chases her two young boys.
More Blogs by Marianna Snavely >>